Vel-TMS - Ticket Management System
VELTMS ticket management system integrates all the tools necessary to ensure prompt and seamless resolution of customer inquiries. The more you automate, the more your service reps can focus on what is important – creating exceptional customer relationships by which customer retention will be more and helps company to gain customer loyalty which is becoming competitive advantage in today business world.
Our help desk ticketing system enables you to automate processes that are best managed through system driven resources, so your service team can focus on engaging customers and helping them get the most out of your product.
- Helps you to respond quickly to the problem
- Helps you to use the human resource in optimization
- Track every ticket from entry to close
- Helps you to manage the customer problems rather than older excel or phone
- Never miss any ticket by which you can gain confidence of customer
- Allows company to scable their support by planning
- Helps you to reduce the tickets by indicating what are key areas which are getting more tickets
- Allow you to make priority of issue.
- Allow you to allocate ticket to right person by which you can make expertise in that issue and save time
- SMS/Email send to customer about ticket entry and closing of ticket
- It give complete support to your service/support team from backend
- Idle software for every business in various sector
- Ensure that all employees know their task by SMS for every task which includes ticket and customer details